IT Service Engineer provides first-line technical support to global employees, troubleshooting hardware, software, and network issues across macOS and Windows environments.

Provides first-line IT support to global employees, troubleshooting hardware/software issues across macOS and Windows platforms and escalating complex problems.

Provides IT support to global employees, troubleshooting hardware and software issues across macOS and Windows platforms, resolving tickets or escalating as needed.

IT Service Engineer provides first-line technical support to global employees, troubleshooting macOS/Windows systems, hardware, software, and network issues across multiple platforms.

Provides customer service support to US-based clinics in English and Spanish as a bilingual representative.

Provides premium-level customer support to Turnitin clients, resolving technical issues and ensuring customer satisfaction for the education technology platform.

Provides customer service support to clients in Mandarin Chinese via multiple communication channels.

Provides bilingual customer support in Dutch and English for a music streaming platform, handling customer inquiries and issues.

Serves as first point of contact for healthcare customers, responding to inquiries, resolving issues, and supporting customer acquisition for health insurance plans.

Supports customers using Akeyless Security's cloud-native secrets management and PAM platform, ensuring successful implementation and adoption.

Answers inbound calls, converts callers to leads and towing job orders.

Works with team leads to improve customer experience and internal team operations while managing customer success initiatives.

Manages technical implementation, onboarding, and ongoing success for customers, ensuring product adoption and satisfaction.

Handles inbound and outbound calls for in-home health assessment scheduling, processing patient appointments and inquiries.

Manages a portfolio of North American customers through onboarding, adoption, and retention while serving as a trusted advisor and subject matter expert on app store optimization.

Manages a portfolio of North American customer accounts, driving onboarding, adoption, retention, and upsells while serving as a trusted advisor on app store optimization and platform usage.

Investigates and resolves complex technical issues for customers using Wiz's cloud security platform across AWS, Azure, and GCP environments.

Handle patient support via chat and email for a digital healthcare platform, resolving issues and improving customer experience while using AI tools to enhance workflows.

Provide personalized customer support to telehealth patients via chat and email, resolve issues independently, and identify patterns to improve patient care processes.

Handle inbound customer inquiries via phone, email, and chat for a fintech company, providing support to cardholders and card administrators.